Whats new in 2011 edition of ITIL

A summary of changes has been published by HM Government. In line with the 2007 edition, the 2011 edition consists of five core publications – Service Strategy, Service Design,Service Transition, Service Operation and Continual Service Improvement. ITIL 2011 is an update to the ITIL framework that addresses significant additional guidance with the definition of formal processes which were previously implied but not identified, as well as correction of errors and inconsistencies.

There are twenty-six processes listed in ITIL 2011 edition and described below that shows which core publication provides the main content for each process.

ITIL 2007 has five volumes, published in May 2007 and updated in July 2011 as ITIL 2011 for consistency:

The Five Volumes :

1. ITIL Service Strategy: understands organizational objectives and customer needs.
2. ITIL Service Design: turns the service strategy into a plan for delivering the business objectives.
3. ITIL Service Transition: develops and improves capabilities for introducing new services into supported environments.
4. ITIL Service Operation: manages services in supported environments.
5. ITIL Continual Service Improvement: achieves services incremental and large-scale improvements.

Due to the similarity between ITIL v3 of 2007 and ITIL 2011, no bridge examinations for ITIL v3 certification holders were created or made available for ITIL 2011 certification.